The Surgery reception and telephone lines are available for Same Day Access appointments from 08:00am.
Due to Coronavirus we are currently doing telephone triage, ANY patient who requires a face to face appointment due to examination etc. will be assessed individually and called in as required. We are able to hold video consultations when required. Please speak to member of our team for any further information.
To book an appointment with any of our medical professionals you should telephone our main switchboard on telephone no: 01274 729602
If you are in a telephone box please tell us as soon as the call is answered, also state the urgency of the call as soon as possible.
Urgent cases may be seen within 24 hours, this is at the GP’s discretion.
Several appointments are blocked and can only be opened on the same day as the Consultation. These appointments are made available on a daily basis from 8.00am onwards.
Non-urgent cases can expect to see a GP within 4 working days, though you may have to wait longer if you wish to see a specific GP. The Advanced Nurse Practitioner, Practice Nurse and Health Care Assistants based in our Practice treat patients for a wide range of common conditions; you can expect to see a Nurse within 5 working days.
Extended Access is the provision of core GP services outside of the current ‘standard’ GP hours (8.00am to 6.30pm). A GP clinic will be held each day from Monday to Friday of Extended Access for routine GP appointments, Nutrition and weight management health check, face to face welfare benefits advice, Physiotherapy assessments and advise service, wellbeing clinic which are all to be held at Westbourne Green Community Health Centre, in Bradford 8. Please telephone the Surgery who will be able to advise and book an appointment for you.
Patients will only be able to book pre-booked appointments 2 weeks in advance. The reason for this is: patients are booking too far ahead and not attending their appointments. Hopefully this will cut down on the patients who Do Not Attend (DNA’s).
Staff will now be able to take messages for all children under the age of 15 and for patients over the age of 65 if there are no appointments left for the day and the GP will then decide as appropriate.
Messages can be left for the ANP/Nurse to call you back if necessary.
Consultations are through appointment only; Appointments are allotted in 10 minute slots, only 1 person may be seen per appointment.
If you would like a Chaperone present during an examination please let us know when making your appointment.
Telephone consultations can be arranged if you need to speak to the doctor but feel that a face-to-face consultation is not necessary. If you are only available on a mobile you will be asked to 'phone the surgery at a certain time.
Attend or cancel
Please ensure all appointments that you are unable to attend are cancelled prior to the appointment time. We have a mobile 'phone facility, failure to do so 3 times may result in a dismissal from the practice list. Please text 0771 704 5670 to cancel an appointment.
Non English speaking patients, we can arrange interpretation and translation services in person or by 'phone. Please let us know if you need this service when booking an appointment.
Patient Preference for a Practitioner consultations are by appointment only. To make one, telephone the appointment line or call in to the surgery. You can ask to see whichever doctor you prefer and you will be accommodated if an appointment is available. If possible make an appointment well in advance to see your usual doctor.
Urgent appointments are always available the same day, but not always with the doctor of your choice.
Please keep your appointment or cancel it in good time as this allows efficient use of our services ensuring we are available for others to be seen.
Many of our Receptionists and Administrators have special qualifications in General Practice work and all are bound by the same rules of confidentiality as the doctors and nurses. They may need to ask you further details when you 'phone; this is to ensure that we assist you as speedily as possible. Their job is very demanding so please be patient.
Self Arrival Screen
Patients can self arrive themselves therefore cutting down on queues at the front desk.
Patients can be seen in a private room for matters of a more confidential nature, please ask at Reception.