Action Plan from Survey 2019

Primrose Surgery Action Plan from Survey Results 2013/2014

 

Plan

What has to be done

Named lead

Deadline dates

Start

Finish

Action to be Taken

Date action

taken

Obtain leaflets for patients ie diabetes, stress, etc

Michael Nunn

28 April 2014

A link for Patient.co.uk to be added as a Bookmark for Systm 1 on every member of staffs PC, also added to Internet Favourites on each PC, staff trained on how to pull leaflets off.

07/04/14

Display information how we look after patient records. Print information leaflets off.

Jackie Croft

28 April 2014

Ensure all IG information, policies, leaflets are up to date. Display on notice board in corridor, leaflets in reception, give a full pack of these leaflets to each member of the PRG to read and take into the Community.

01/04/14

Choice to be given when being referred.

GPs’/ANP

28 May 2014

C&B Training to be booked by Carolyn Everson.

28/04/14

Customer Service improvement

Jackie Croft

28 May 2014

Additional training for all Receptionists.

24/04/14

Reduce volume of early morning calls

Jackie Croft

Carolyn Everson

28 May 2014

Message to be put on scrolling board and Newsletter advising patients only to ring between 8.00-9.00am for appointments

09/04/14

Telephone consultations

Carolyn Everson

28 April 2014

Information to be put in the next Newsletter, Practice leaflet and Website regarding telephone consultations for GP/ANP and Nurse. The PRG to take this out into the community.

16/04/2014

Triaging information

28 April 2019

Train staff to ensure it is made clear to the patient that they are ringing up on behalf of the GP/ANP/Nurse

01/04/14

Private Room

28 April 2019

Staff to offer patients the choice to go into a private room when discussion personal or confidential issues at front desk and not wait for the patient to ask.

01/04/14

Communicate survey results

Carolyn Everson

31 March 2019

Display survey results and action plan in Reception and Website

30/04/14

 

 

 

 













 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website