Primrose Surgery Action Plan from Survey Results 2013/2014
Plan What has to be done | Named lead | Deadline dates Start Finish | Action to be Taken | Date action taken |
Obtain leaflets for patients ie diabetes, stress, etc | Michael Nunn | 28 April 2014 | A link for Patient.co.uk to be added as a Bookmark for Systm 1 on every member of staffs PC, also added to Internet Favourites on each PC, staff trained on how to pull leaflets off. | 07/04/14 |
Display information how we look after patient records. Print information leaflets off. | Jackie Croft | 28 April 2014 | Ensure all IG information, policies, leaflets are up to date. Display on notice board in corridor, leaflets in reception, give a full pack of these leaflets to each member of the PRG to read and take into the Community. | 01/04/14 |
Choice to be given when being referred. | GPs’/ANP | 28 May 2014 | C&B Training to be booked by Carolyn Everson. | 28/04/14 |
Customer Service improvement | Jackie Croft | 28 May 2014 | Additional training for all Receptionists. | 24/04/14 |
Reduce volume of early morning calls | Jackie Croft Carolyn Everson | 28 May 2014 | Message to be put on scrolling board and Newsletter advising patients only to ring between 8.00-9.00am for appointments | 09/04/14 |
Telephone consultations | Carolyn Everson | 28 April 2014 | Information to be put in the next Newsletter, Practice leaflet and Website regarding telephone consultations for GP/ANP and Nurse. The PRG to take this out into the community. | 16/04/2014 |
Triaging information | | 28 April 2019 | Train staff to ensure it is made clear to the patient that they are ringing up on behalf of the GP/ANP/Nurse | 01/04/14 |
Private Room | | 28 April 2019 | Staff to offer patients the choice to go into a private room when discussion personal or confidential issues at front desk and not wait for the patient to ask. | 01/04/14 |
Communicate survey results | Carolyn Everson | 31 March 2019 | Display survey results and action plan in Reception and Website | 30/04/14 |