Action Plan from Survey 2019

Primrose Surgery Action Plan from Survey Results 2023/2014



What has to be done

Named lead

Deadline dates



Action to be Taken

Date action


Obtain leaflets for patients ie diabetes, stress, etc

Carolyn Everson

28 August 2023

A link for to be added as a Bookmark for Systm 1 on every member of staffs PC, also added to Internet Favourites on each PC, staff trained on how to pull leaflets off.


Display information how we look after patient records. Print information leaflets off.

All staff

28 April 2014

Ensure all IG information, policies, leaflets are up to date. Display on notice board in corridor, leaflets in reception, give a full pack of these leaflets to each member of the PRG to read and take into the Community.


Choice to be given when being referred.


28 May 2014

C&B Training to be booked by Carolyn Everson.


Customer Service improvement

Jackie Croft

28 May 2014

Additional training for all Receptionists.


Reduce volume of early morning calls

Jackie Croft

Carolyn Everson

28 May 2014

Message to be put on scrolling board and Newsletter advising patients only to ring between 8.00-9.00am for appointments


Telephone consultations

Carolyn Everson

28 April 2014

Information to be put in the next Newsletter, Practice leaflet and Website regarding telephone consultations for GP/ANP and Nurse. The PRG to take this out into the community.


Triaging information

28 April 2019

Train staff to ensure it is made clear to the patient that they are ringing up on behalf of the GP/ANP/Nurse


Private Room

28 April 2019

Staff to offer patients the choice to go into a private room when discussion personal or confidential issues at front desk and not wait for the patient to ask.


Communicate survey results

Carolyn Everson

31 March 2019

Display survey results and action plan in Reception and Website







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