My Wellbeing Leaflet
First Response – crisis service
Our First Response crisis service offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis.
Mental ill health is common, with 1 in 4 people in the UK experiencing a problem each year. Most conditions are managed well through medication and/or therapy, but if your first experience of mental ill health is a crisis, or if you have an existing problem, we want you to feel reassured that trained professionals are just a phone call away.
Go to the bottom of this page for information on how to access First Response via the British Sign Language service.
Telephone: 0800 952 1181
Who is this service for?
Should I call first response?
This service is for people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis. You do not have to have used any mental health services before to contact us. For more details see our First Response leaflet.
What happens when I call First Response?
For information on what will happen when you ring First Response view our further information here.
How can you access this service?
Where possible the person who is experiencing the crisis should contact First Response, but we understand that this is not always possible and accept calls from others, concerned about the person’s well-being.
You do not have to have used any mental health services before to contact us.
You can call First Response 24 hours a day, 7 days a week.
Where can you see the First Response team?
Once you call First Response a telecoach will answer and quickly assess your needs. They’re experienced to talk to people in distress and provide guidance to help you manage the situation and your feelings.
They may decide you need urgent support. In this case they will ask a first responder from our team to visit you as soon as possible. First responders are mental health nurses and social workers. They visit you wherever you are in your time of crisis, at whatever time of day, sometimes with a member of the emergency services. Or you could be referred to one of our three safer spaces for people of any age experiencing mental health crisis, in Bradford, Airedale, Wharfedale and Craven. They offer a warm, calm and safe environment, 365 days a year, as a possible alternative to A&E. See our short video below for more details.
Please click ‘Further information’ at the bottom of this page to find out about
- Our three safer spaces run by local voluntary partners.
- Other services that you can call if you’re not in a crisis situation but need to speak to someone about how you’re feeling or need medical advice.