The Primrose Surgery - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

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Urgent On The Day Appointments

IMPORTANT MESSAGE DO NOT attend the surgery if you have: flu/cold symptoms/fever/ a new persistent cough/hoarseness/shortness of breath/sore throat/ wheeze. See 111.nhs.uk or book a telephone appointment.

Following Public Health England guidance we have now implemented the following appointment system.

For all urgent appointments, patients will have to ring at 8am on the day.
You will also be asked a series of questions by the reception team to ensure you are being signposted to the appropriate pathway. This could be a face to face appointment or telephone consultation with one of our clinicians
Please be advised if the GP feels a face to face consultation necessary, you will need to make yourself available on the day.
This website is updated regularly with the latest information.

Please call 01274 729602 to make an appointment

Online

We have now increased the number of appointments that are available to be booked online. We have placed these appointments at various different times throughout the day and each GP working has appointments available to book with them. We have found that this is a very popular option for people who wish to book appointments around work and family commitments. If you wish to register for this service please collect the registration forms from reception.

If you have already registered for the service then please use the link at the top of this page to access the online booking system:

Cancel an Appointment

Do you need to cancel an appointment?

You can cancel your appointment online. Every appointment that you don't cancel costs the NHS £120.

If you are unable to use the online form it is important that you inform the reception staff, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text message informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

Late Arrivals

If a patient is more than ten minutes late for an appointment, they may not be seen. The Reception Team will check with a Clinician if they will still be able to see a patient, if they arrive between 5-10 minutes late. This is due to the reason that if a patient arrives late for their appointment, it pushes the Clinician behind their working schedule. This makes it unfair on patients who have arrived on time and for those requiring visits on that day. Any patient arriving over ten minutes late will not be seen and will have to re-arrange their appointment.

Clinicians do their best to meet the individual needs of patients within the time allocated. Unfortunately, this is not always possible depending on the complexity of the issue and may cause the Clinician to fall behind. Staff endeavour to inform waiting patients if this event occurs.

Chaperones

You are entitled to request a chaperone for any appointment you wish. While you may attend with a friend or family member, these would be informal chaperones and you may wish for a formal, trained chaperone to be present in the case of an intimate examination. Our staff hosts many professionally trained chaperones who can be present in such circumstances. Should you wish to have a chaperone present during your appointment, please advise the clinician/reception/admin staff.

Interpreter

If you require an interpreter please notify reception when booking the appointment and they will arrange this for you.

The Care of transgender Patients

Our staff clinical and non clinical are inclusive and understand appropriate pathways for referral, as well as maintaining confidentiality, screening, prescribing, referral to Social prescriber/ Care Coordinator and other social services, prescribing, and monitoring for transgender patients.

Our practice staff are trained in trans-awareness as part of their wider equality and diversity education. The Practice staff are trained to deal sensitively with approaches from patients requesting changes/support.

Please advise the clinician/reception/admin staff for further help and support.

Repeat Medication

This information is to support patients who may be vulnerable and/ or have additional needs, who will require additional assistance to order their repeat medication, either from the practice or from a pharmacy. A person who may require assistance is an individual who is at risk of being unable to order or manage their own medication supplies due to life circumstances such as age, mental illness or capacity. Patients who may require additional assistance to manage their medication ordering, either from the practice or from a pharmacy, may be those patients who have or are:

If you fit into this criteria please speak to the Receptionist or your local Pharmacist and we will endeavour to help solve and help your situation.

Hospital Appointments text reminder

If you have got a hospital appointment in the future and you would like a text reminder please telephone 01274 274274 to update your mobile number and they will text and remind you nearer the date.

Sign Language

Claire Lord (HCA) has a BSL certificate level 2 in sign language and working towards level 3.

Baby Clinic

Please note that from 01 March 2016 all baby immunisations will be pre booked appointments. If you wish to book your baby for their routine immunisations please telephone the surgery on 01274 729602. The Health Visiting team will be available for drop in sessions at Barkerend Health Centre every Thursday afternoon between 1.00pm-2.30pmand Mortimer House every Monday morning between 9.00am-11.00am.

Flu Vaccinations

'Please help us to keep you protected this winter'. Please note that flu vaccinations are now taking place for those who fit the criteria. To arrange your appointment kindly contact the Surgery or ask at Reception for more details.

Over 75 Health Check

If you are over 75 you are entitled to a free health check. Please book yourself in with either Claire or Fenhaz.

Family and Friends Survey

We now have a small Family and Friends survey for all our patient to fill in. This is completely anonymous so please feel free to be honest with your comments. All you have to do is click on to 'Friend & Family Test in the 'Have your say' option and the rest is self explanatory.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception at 08:00am.

You may only request a home visit if you are housebound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. The doctor will call you before making the visit to help with triage.

When We Are Closed

For urgent advice and treatment when our practice is closed during evenings, weekends and on staff Training Days, dial 111, follow the instructions and you will be automatically put through to this service.

In the case of urgent needs when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Paediatric Blood Tests

A paediatric blood test has to be arranged by telephoning Outpatients on 01274 365469, between the hours of 10am and 11am, Monday to Friday. If you take your child into Paediatric Outpatients for a blood test without first arranging an appointment or at any other time they will not be able to take their bloods due to the high number of patients expected in these sessions.

Family Action Bradford

We at Primrose now have a member from Family Action Bradford in on a Thursday who will see 3 patients (9.30/10.30/11.30). They are here to help with any benefit, money, employment, housing, immigration and other issues. Please ask at Reception for a free and confidential appointment.

Patient Online

Patient Online will empower you to take greater control of your health and wellbeing by increasing online assess to services. Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital. Please speak to any Receptionist to find out more about accessing online GP services such as online appointment booking, repeat prescriptions and access to your own patient record.

TWIMC Letters

If you require a TWIMC letter please write down briefly what you require and then we will get back to you with the charge. Please note that no letters will by typed until payment has been made.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Patients currently registered at the practice who move address may still be able to stay with the practice if you fall within the outer boundary which is marked in red (please click on the link below to view the map). If you are unsure please ask at reception who can advise you.

New Patients wanting to register must reside in the BD3 area (inner boundaries marked in blue).

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Website

Please note that if you would like to log on to the NHS Choices website you need to visit ‘http://www.nhschoices/’ to get all the up to date information and services you need.

Information for our Asthma patients

Disabled Access

Our Health Centre has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. A hearing loop is in place at the front reception desk. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Self Care Local Services:

First response
If you think you are experiencing a mental Health crisis and live in Bradford, Airedale, Wharfedale or Craven. Tel: 01274 22181 (24hrs)

Early intervention Service
Specialises in working with people aged 14-65 years old who may be experiencing issues with their mental health.
Tel: 01274 221021
Or drop in to culture Fusion (ask at main desk).
We are open Mon-Fri 9am-5pm (answerphone with advice outside these hours)

Sharing Voices
Community development mental health organisation actively supporting and working diverse minority communities in Bradford
https://sharingvoices.net/contact/